1. Introduction
Travel Albania Tour Operator (“we,” “us,” or “our”), operating through travelalbaniatouroperator.com, is committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book tours, or interact with our services.
By using our website or services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.
2. Information We Collect
2.1 Booking Form Information
When you submit a tour booking request through our website, we collect the following personal information:
Tour Selection: The specific tour you wish to book (e.g., Macedonia – Albania tour).
Full Name: Your first name and last name.
Email Address: Your email for booking confirmations and communications.
Phone Number: Your phone number with country code for direct contact.
Preferred Date: Your requested travel date.
Number of Persons: The quantity of travelers in your group.
2.2 Contact Form Information
When you contact us through our inquiry form, we collect:
Full Name: Your first name and last name.
Phone Number: Your phone number with country code.
Email Address: Your email for our response.
Message Content: Your request, question, or inquiry details.
2.3 Account Information
When you create an account on our website, we collect your username, email address, password (stored in encrypted form), booking history and preferences, payment status and transaction history, and tour ratings and reviews you submit.
2.4 Automatically Collected Information
When you visit our website, we automatically collect certain information including your IP address and geographic location, browser type and version, device information, pages visited and time spent on our website, referral URLs and search terms, and cookies and similar tracking technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
Processing Tour Requests: To process your booking requests, confirm availability for your selected tour and date, and contact you regarding your reservation.
Tour Coordination: To arrange accommodations, transportation, and guided services for the number of persons in your group.
Customer Communication: To respond to your inquiries submitted through our contact form and provide assistance before, during, and after your tour.
Account Management: To create and manage your user account, track payment status, and enable you to rate tours after completion.
Marketing Communications: With your consent, to send promotional materials, special offers, and information about new tours and destinations.
Legal Compliance: To comply with Albanian and international laws, regulations, and legal processes.
4. Data Sharing and Disclosure
We may share your personal information with the following parties:
Service Providers: Hotels, transportation companies, local guides, and other third parties who assist in providing our tour services throughout Albania, Kosovo, Macedonia, and other Balkan destinations.
Payment Processors: Secure payment gateway providers who process your transactions.
Government Authorities: When required by law or to protect our legal rights, including immigration authorities if necessary for tour arrangements.
Business Partners: Travel agencies and tour operators who refer customers to us or with whom we collaborate on joint tour packages.
We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure storage of personal information, access controls and authentication systems, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically, booking requests and contact form submissions are retained for as long as necessary to complete your inquiry and any resulting tour arrangement, account information is retained until you request deletion of your account, and transaction records are retained for 7 years for accounting and legal purposes.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal data. These rights include the right to access and obtain a copy of your personal data, the right to correct inaccurate or incomplete information, the right to request deletion of your personal data (subject to legal requirements), the right to restrict or object to certain processing activities, the right to data portability, and the right to withdraw consent for marketing communications.
To exercise any of these rights, please contact us using the information provided in Section 11.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
We use the following types of cookies: essential cookies for website functionality, analytics cookies to understand how visitors use our site, and preference cookies to remember your settings and choices.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.
9. International Data Transfers
As a tour operator organizing trips across Albania and the Balkans, your personal information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers, in compliance with applicable data protection laws.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If a parent or guardian becomes aware that their child has provided us with personal information without consent, please contact us, and we will take steps to remove such information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Travel Albania Sh.p.k
Website: travelalbaniatouroperator.com
Email: info@travelalbaniatouroperator.com
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically.
13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Albania. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Albania.
